Notice of Privacy

Rock Solid Brokers (Proprietary) Limited, Registration number 2012/086882/07 is an Authorised financial service provider, with FSP number 44234.

Hereinafter referred to as Rock Solid Brokers.

Rock Solid Brokers offers financial services across the following product categories:

  • Short-term Insurance, as per the Short-Term Insurance Act No. 53 of 1998

Rock Solid Brokers acknowledges the significance of your personal information to you and understands that you may have concerns when it comes to sharing it. We prioritize your privacy and are fully committed to handling and safeguarding your information in an equitable, reliable, and lawful manner.

Our aim is to ensure that you are well-informed about how and why we process your data, your rights, our obligations to you, and how to reach out to us.

If you provide us with personal information about other individuals, like your spouse, friends, acquaintances, or business associates, it is essential to ensure that you have obtained their consent.

While we continually update our data protection systems, in the unlikely event of a data breach, we are dedicated to minimizing any potential adverse impacts. We will swiftly investigate and respond to any data security-related incidents.

You have the option to request access to the information we hold about you or to gain insights into how we handle your personal data. You can reach out to us at:

Rock Solid Brokers
65 Scott Street
Schoemansville
Hartbeespoort
0216

Telephone: (+27) 12 881 6380
Email: admin@rocksolidbrokers.co.za

Sources and Methods of Personal Information Collection:

We collect personal information directly from various data subjects, including:

  • Prospective clients who inquire about our financial services.
  • Clients who appoint Rock Solid Brokers as their broker through one of our representatives.
  • Existing Policyholders who takes out a policy with an insurer via Rock Solid Brokers.

We gather personal information directly and indirectly through various means, such as completing hard copy application forms, online forms, voice-recorded telephone conversations, one-on-one consultations with our representatives, interactions on our website, and interactions on our social media profiles.

Additionally, we may collect information from external third parties and through cookies on our website.

Legal Framework for Personal Information Collection:

As an authorized financial services provider, we are bound by several legislations that require us to collect personal information related to the provision of financial services. These include:

  • Financial Advisory and Intermediaries Services Act 37 of 2002
  • Financial Intelligence Centre Act 38 of 2001
  • Insurance Act 18 of 2017
  • Short-Term Insurance Act 53 of 1998
  • Long-Term Insurance Act 52 of 1998

Purposes of Data Processing:

We collect, retain, use, and disclose your personal information primarily for the following purposes:

  • Administering and overseeing the management of your insurance policies.
  • Engaging in market research and compiling customer satisfaction statistics.
  • Meeting contractual commitments between Rock Solid Brokers and you.
  • Handling insurance claims and taking steps to initiate the recovery process.
  • Ensuring compliance with legal and regulatory requirements.
  • Tailoring advice, products, and services to meet your specific needs.
  • Confirming, verifying, and updating your personal details.
  • Keeping you informed about new products and developments that might pique your interest.
  • Verifying your identity and conducting credit reference checks.
  • Keeping records and evaluating your interactions with our website to assess your experiences over time.

Some of the personal information we hold may include your name, email address, contact details, date of birth, identification/passport number, occupation, qualifications, residency status, financial information, insurance history, and banking details. Providing certain mandatory information is essential to meet product providers’ underwriting requirements and disclosure obligations.

Cookies:

When you use our website, cookies are employed to collect and store information about your device and website usage. Cookies are text files that are placed on your computer’s hard drive to remember your preferences and actions as a user.

The information collected through cookies serves several purposes, including:

  • Enhancing the functionality of our website through the temporary storage of relevant information.
  • Enhancing our website and improving the overall user experience.
  • Analysing user behaviour to refine our marketing efforts and better cater to (potential/existing) clients’ needs.

The information collected through cookies is not used to harm you, and it cannot be employed to track your online activities once you leave our site, nor can it be used to infer individual behavioural patterns.

You have the option to configure your browser to notify you when you receive a cookie. This allows you to decide whether to accept or reject it. However, opting not to accept cookies may limit certain functionalities or the performance of our website.

Third Parties and Your Personal Information:

In some cases, we may need to share your information with third parties that provide advice, reports, analyses, products, or services as per your requests. When we share your information, we take reasonable precautions to ensure that these third parties treat your information with the same level of protection as required by us.

Transfer of Your Personal Information Outside of South Africa:

Your information may be hosted on servers managed by third-party service providers located outside of South Africa. In such cases, we take reasonable steps to ensure that the level of protection for your personal information is on par with the protection offered by the Protection of Personal Information (POPI) Act.

Retention of Your Personal Information:

Rock Solid Brokers will not retain personal information longer than necessary for the purposes for which it was collected. It is important to consider the retention policy and periods within the context of various interests, facts, circumstances, legislation, and more.

Please note that your right to request the erasure or deletion of your personal information is subject to various stipulations in the Act. These may include compliance requirements in legislation, the need to retain personal information for research, historical and statistical purposes, and legal rights in legal processes.

Complaints and Objections:

As a data subject, you have the right to request that Rock Solid Brokers:

  • Verify, at no cost, whether we possess any of your personal data.
  • Furnish you with a summary of your personal information in our possession, along with an explanation of the purpose and method of its processing (please fill out Annexure A).
  • Review and address your concerns regarding the handling of your personal data (please complete Annexure B).

The Information Regulator:

If your personal information has not been processed in compliance with the POPI Act and the principles outlined above, you have the right to lodge a complaint with the Information Regulator (please complete Annexure B for this procedure).

For further information on the complaints process, please visit the Information Regulator’s website, as indicated below.

Alternatively, you may contact the Information Regulator for further assistance:

The Information Regulator
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/

Disclaimer:

This page or any other page on this site may contain additional proprietary notices and copyright information, which must be respected and adhered to. The information provided on this website is presented “as is” without any warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a specific purpose, or non-infringement. Please note that in some jurisdictions, it may not be possible to exclude implied warranties.

The information on this website may contain technical inaccuracies or typographical errors, and it may be subject to changes or updates without prior notice. Rock Solid Brokers reserves the right to make improvements and changes to this information at any time without prior notice.

References or cross-references to products, programs, and services that may not be available in your country can be found in the information published on this website. Such references do not imply that Rock Solid Brokers intends to introduce these products, programs, or services in your country. For details on products, programs, and services available in your region, please contact a Rock Solid Brokers representative.

When accessing non-Rock Solid Brokers websites, please be aware that these sites are independent of Rock Solid Brokers, and Rock Solid Brokers cannot control their content. Additionally, providing a link to a non-Rock Solid Brokers website does not constitute an endorsement or acceptance of responsibility for the content or use of such websites.

It is the responsibility of individuals visiting this website to take precautions to ensure that the content they select is free from harmful elements such as viruses, worms, Trojan Horses, and other destructive items. Rock Solid Brokers will not be liable for any direct, indirect, special, or consequential damages resulting from the use of this website or any hyperlinked website, including, but not limited to, lost profits, business interruption, or data loss.

Rock Solid Brokers offers the www.rocksolidbrokers.co.za website as a public service. The information and content on this website are created and published by Rock Solid Brokers and are intended for general informational purposes only. While Rock Solid Brokers strives to maintain accurate and up-to-date information, it makes no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of the website, content, views and opinions expressed by authors, products, services, or related graphics on the website. Relying on this information is at the viewer’s own risk. If you come across unsuitable information or content, please inform us in writing at 65 Scott Street, Shoemansville, Hartbeespoort.

Rock Solid Brokers will not be liable for any loss or damage, including indirect or consequential loss or damage, arising from data loss or loss of profits resulting from the use of this website.

While the Rock Solid Brokers website may provide links to other internet resources, such as websites, social media accounts, applications, and documents, Rock Solid Brokers cannot guarantee the accuracy of the information or content on these external platforms. Rock Solid Brokers has no control over the nature, content, or availability of information and content on these sites, and including links does not necessarily imply endorsement of the views expressed on them.

Efforts are made to keep the website fully functional, but Rock Solid Brokers will not be responsible for temporary unavailability due to technical issues beyond their control.

Prices quoted include VAT and are in South African Rand unless otherwise stated. Rock Solid Brokers, its employees, agents, or representatives do not accept any responsibility or liability for any information provided or the use of such information, including products and services provided by Rock Solid Brokers or third parties, including suppliers, companies, or individuals mentioned in this document or on any website.

The information does not necessarily represent the views of Rock Solid Brokers, and it does not create any responsibility or liability on the part of Rock Solid Brokers. Any use of third-party products and services should be conducted directly between the user and the third party, and Rock Solid Brokers does not provide any representations or warranties regarding their performance or suitability for a specific purpose.

Social Media Disclaimer:

We’re delighted to have you as a part of the Rock Solid Brokers social media community. While we encourage and value your opinions, input, and feedback, we’d like to ensure that you can engage in conversations without feeling insulted or unjustly offended. Please be aware of our community guidelines to maintain a respectful and positive online environment.

Community Guidelines:

Rock Solid Brokers reserves the right to remove content or comments that:

  • Employ profanity or offensive expressions.
  • Encourage or depict activities that may jeopardize the safety or well-being of others.
  • Tend to incite, confront, or affront individuals.
  • Lack relevance to the ongoing discussion.
  • Violate the law or promote illicit activities, such as copyright infringement, defamation, or contempt of court.
  • Endorse products or services offered by competing entities for personal gain.
  • Persistently share duplicate or unsolicited messages (spam).
  • Contain content that displays racism, sexism, homophobia, explicit sexuality, abusive language, or other objectionable material, as determined by Rock Solid Brokers’ assessment.
  • Assume a false identity.
  • Include irrelevant, promotional, spammy, offensive, or improper links, especially those leading to Rock Solid Brokers’ rivals.
  • Feature personal contact information, such as phone numbers, mailing addresses, or email addresses.

Furthermore, Rock Solid Brokers may restrict, limit, or ban access to the Rock Solid Brokers Facebook, Instagram, LinkedIn or any other page if individuals disrupt the page and fail to comply with the community guidelines, as determined by the Rock Solid Brokers moderators.

Rock Solid Brokers will primarily respond in English when engaging with the community.